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Policies and Procedures

Common Sense

We have taken measures to make the cabin safe for you and your family. Please remember that some cabins are on the edge of the mountain, some are next to water and some in the woods. Please use your common sense to be aware of this environment. Mentone Cabins and the owners cannot be responsible for any unnecessary risks that you or your family might take. We trust that you will enjoy the area with all the exciting places to discover, the mountain edge, lakes and ponds, Little River and the woods. Be alert and be safe. Have a great time visiting us.

Smoke Free

ALL CABINS are SMOKE FREE. Violation of the SMOKE FREE policy or the NON PET POLICY in NON PET CABINS will result in an additional cleaning fee not less than $200.00. ANY EVIDENCE OF SMOKING OR PETS WILL RESULTS IN CHARGES.

Maintenance

Unfortunately appliances, air conditioners, refrigerators, televisions, hot tubs, etc., occasionally malfunction. We cannot guarantee them to perform 100% of the time. We do however; guarantee to correct the problem as soon as possible....DURING NORMAL BUSINESS HOURS. Please remember if you call as early as possible (9am) we can work out a resolution faster. When you arrive and find something is not working, please notify the office ASAP! We do everything to keep all equipment in good working order. If something is not working properly, we will do our best to get it up and running for your stay. Upon your arrival we will give you an after hour emergency number. If you call after hours to report something and it is a true emergency then you will be contacted back ASAP, if it is not a true emergency and it can wait to business hours, then you will not be called back till the following day.

Hot Tub

Please remember there are certain health risks that are associated with using a hot tub. Our staff drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival therefore it may not be warm till later that evening. Hot tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND ON THE HOT TUB COVERS, they will break and you will be charged for replacement. Remember when not using the hot tub, leave the cover on so the hot tub will stay warm and debris will stay out. Please shower before using the Hot Tub as some body lotions/etc. mixed with the hot tub chemicals can cause a rash on your skin. We are not responsible for any jewelry or clothing damage if worn in the hot tubs.

Guest Financial Responsibility

Guest(s) understand they are solely responsible for any property damage, accident, injury to any person (s) or loss sustained by any person, including loss of money, jewelry and other items of personal property, arising out of or in any way related to Guest(s) use of the premises or the items of personal property provided by Mentone Cabins Realty, LLC on behalf of the owner at Guest(s) request. Guest (s) should inspect cabin and familiarize their cabin upon arrival and report any missing and/or broken items so as not to be charged for them. In the event of litigation for any reason, all attorney's fees and court costs will be paid by the Guest. An inventory of the cabin is taken prior to check in and check out, Guest(s) assumes all responsibility for all damages, missing items and excessive cleaning during their stay. Mentone Cabins is not responsible for lost or stolen items. If any item is left at a cabin it will be returned to the rental office and is the responsibility of the guest(s) to notify the office of such items and will be returned at the guest(s) expense.

Furniture

Please place all furniture back in the arrangement in which you found it upon arrival. Do not disconnect any cables or plugs from the television as this may interfere with its working ability. Charges may apply.

Bugs/Pests/Animals

Although we do perform regular pest control on all of our cabins, most of our cabins are located in a wooded, mountainous environment, and we do not guarantee them to be free of all pests, bugs or animals. Wasps, ladybugs and other insects sometimes affect rental units. We cannot offer any compensation for the presence of pests, bugs or animals. We also ask that all Guest(s) respect nature and suggest that you do not feed the wildlife.

Cancellation

  • Fourteen (14) calendar days, two weeks for normal rentals.
  • Twenty-one (21) calendar days, three weeks for any holiday time frame, Mentone area festival time frame.
  • Reservations cancelled outside of the fourteen day or twenty-one day time frame are subject to a cancellation fee of $25 which will be deducted from the initial credit card charge made to confirm the reservation.
  • Cancellations not within designated time frame will result in forfeiture of the first night in advance and guest will be charged for balance due.

Discounts

No discounts, to include those noted below or buy one get one free certificates may be used during the month of October or any holiday or Mentone area festival time frame, unless the discount is related to extended rental time frames of five or more days. Pre paid gift certificates are good during at any time during the time frame specified on the certificate. Return guest discount are usable at ANY TIME!

AAA, military, teacher, police and fire fighter discounts of any kind are subject to and accepted only with a clear faxed copy of card to (800) 348-9915 or preferably a clear emailed copy to carolyn@mentonecabins.com showing member status; the professional discount is five (5%) percent. Only one discount is applied per one rental per visit. There will be no weekday discounted rates during the holidays.All discount information must be in place at reservation time frame and prior to cancellation time frame to be considered. All discount information must be in place at reservation time frame and prior to cancellation time frame to be considered.

Holiday time frame includes the two days prior to a calendar holiday, and two days after a holiday and may include the holiday itself.

The week between Christmas and New Years is considered all holiday time frame.

Reservation Procedures

A major credit VALID card is necessary to secure reservation. AEX, DISC., MC, VISA. We cannot secure reservations on a card that is not valid or gives us a DO NOT HONOR CODE. We will make every effort to contact you should the card provided not process for some reason or another. However, after repeated attempts to correct the information and no corrected information are received, reservation will become void and cancel offline. We will notify you as such by email.

First night in advance on all rentals, to include first night in advance on all of multi- cabin bookings. Credit card will be processed for first night in advance prior to reservation acceptance. This is in fairness to all guests to have a valid monetary commitment toward booked reservation. All funds are due in and payable at the fourteen day or twenty-one day time frame. Credit card will be charged during that time frame for balances due.

ALL retreats, conferences, weddings, group functions are important to us as well as single rentals, and applicable tax is due on all rental funds at check in. There may be an additional non refundable $50.00 group cleaning fee assessed to multiple bookings. Management reserves the right to access cleaning fee due to additional trash picks up needed or extra messes due to group rental/party type preparations.

Credit card will be processed for first night in advance prior to reservation acceptance. This is in fairness to all guests to have a valid monetary commitment toward booked reservation.

One night rentals can be done possibly during the week with an additional $30-50 housekeeping and laundry surcharge, on top of the weekend rate prior to variable sales tax IF available. Management has the right to discern if time frame will work for both parties. We cannot promise that a one night rental may even be an option at the time it is requested. We try to understand people's schedules; however we cannot run a business around anyone's schedules.

Two night minimum on all weekends. Should the two night booking cancel around a one night previously booked weekend rental, one night rental, (unless cabin rebooks for two nights around it) right away will be void. Should a pre booked one night weekend rental be in place, the option will be given to reserve for the open second weekend night. However, our two night minimum will be in place and the one night reservation will not be honored as a stand alone one night rental on a weekend night.

TAX of up to ten percent is applicable to all rentals depending on where in Mentone the cabin is located as different tax brackets are applicable.

Bad Weather

Inclement weather issues, natural disasters, acts of God, all are out of our control. We are not and will not be responsible in case of bad weather is responsible for cancelled reservations.

Family related DEATH. SICKNESS, last minute unplanned OPERATIONS or other real life issues out of any one's control do happen; the down time or "real live" time a secured reservation has had online due to internet booking at reservation inception, taking it off the open availability calendar online severely limits the ability to rebook the cabin again at short notice.

We are a small business, not a huge motel/hotel chain and cancellation of any kind affect us monetarily. We are sensitive to the needs of others, however in making any decisions regarding refunds or cancellations, when it comes down to the final decision, the picture we see while making that decision is that of a family member and how it will affect them.

Pets

Pets are allowed in SOME cabins, not all of them. It is mandatory that you inform us that you wish to bring a pet. Please use the "Note" section when you are making your online reservation. A maximum of 2 pets is allowed. There is a pet fee of $75.00 required in order to help offset the additional cleaning and sanitizing of the cabin. If you do not disclose your pet at the time your reservation is made, a $200 fee will be charged to you. Evidence of a pet is by either seeing the pet, discovering pet hair, pet food, etc. in the cabin after you leave.

If you bring any pet to a "No Pet" or non-pet friendly cabin, you will not only be charged a $200 fee, you will be asked to leave immediately and no refund will be given to you.

Please be respectful of others and dispose of you're your pet's "business".

The pet owner is asked to lightly sweep/shake/clean areas/floors where pet has come in contact. If pet hair is to the point where we need to wash or dry clean any linen to remove excessive pet hair an additional cleaning fee will be charged and card will be billed for that amount.

Should your pet cause any damages to the property, we reserve the right to charge for damages.

If you are found violating any of the pet terms and conditions you will be charged an additional fee. Please make sure that you keep Fido in a carrier or kennel while you are away from the cabin. All dogs must be kept on leash while being walked or left outside.

Privacy Policy

We respect and are committed to protecting your privacy. We will not sell your personally identifiable information to anyone.

Hold Harmless

Lodging facility owners, management and employees are not responsible for accidents, injuries, or losses of any kind. As a condition of your received lodging, you agree to hold facility owners, management, employees harmless from any and all bodily injury and/or personally property damage incurred. Our mountain environment can be extreme and unforgiving. Please exercise caution, be respectful and respectful of our natural setting and of others who visit it.

Outside Lock Box

Should lock box be lost, damaged or removed from property a $100.00 fee will be incurred. Please leave the key inside of lockbox upon departure and PLEASE do not lock KEY OR LOCKBOX inside of cabin when departing.


Thank You!
Mentone Cabins Realty, LLC

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